About Us
Why Us
Why us? B2B SaaS, AI, Financial Services, CMT companies experience extensive capital demands, especially in post-launch to mid-level. The Customer Success roles have become essential to customer retention, expansion, and satisfaction. These positions are unique, highly complex, and strategically important. For post-launch, fractional teams provide essential customer contact without the cost of hiring, managing and maintaining full time high level employees. For high growth firms, these nimble, fractional teams can offer the instant response for groups of new customers, being managed by the Vice President of Customer Success for that team, providing senior leadership with weekly KPI information for Investors, Board and company In-depth analysis.
Our Success Teams
Our teams have extensive experience in Customer Success, including Startup to SMB to Enterprise customers. Our focus is on companies with business to business customers, primarily SaaS, AI, Financial Services and CMT platforms. Whether Vice President of Customer Success working closely with your senior leadership and managing strategy and Director Customer Success, or Customer Success Managers working closely with your customers, the goal is extremely high customer satisfaction, expansion, retention and profitability.
Our Expertise
With years of global experience in business strategy, Customer Success operations, and operational efficiency, SuccessBilt's leadership team and Customer Success Teams offer a wealth of knowledge to help organizations in the U.S. and Europe thrive. Our team of experts is dedicated to providing actionable insights and strategies that lead to measurable results.