About Us
Why Us
Why us? B2B SaaS companies experience extensive capital demands, especially in pre-launch to mid-level. The Customer Success roles have become essential to Client retention, expansion, and satisfaction. These positions are unique, highly complex, and strategically important., For pre-launch, fractional teams provide essential Client contact without the cost of hiring, managing and maintaining full time high level employees. For high growth firms, these nimble, fractional teams can offer the instant response for groups of new Clients, being managed by the Director of Customer Success for that team, without requiring senior leadership to engage extensively.
Our Success Team
Our teams have extensive experience in Customer Success, whether Enterprise or SMB customers. Our focus is on companies with business to business customers, primarily SaaS platforms. Whether Director Customer Success or Director Technical Customer Success working closely with your senior leadership and managing teams, or Customer Success Managers and Technical Customer Success Managers working closely with your customers, the goal is extremely high customer satisfaction, retention and profitability.
Our Expertise
With years of experience in business strategy, Customer Success operations, and operational efficiency, SuccessBilt's leadership team and Customer Success Teams offer a wealth of knowledge to help organizations thrive. Our team of experts is dedicated to providing actionable insights and strategies that lead to measurable results.